Privacy Policy

03/12/2025

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Synergy Flow Consult is committed to protecting your privacy. This policy explains how we handle personal information across our operations in Australia, Singapore, and other regions. It applies to anyone who uses our website at www.synergyflowconsult.com or interacts with Synergy Flow Consult Pty Ltd in Australia and New Zealand or Synergy Flow Consult Pte Ltd in Singapore and other locations. If you have any questions about this policy, you can contact us at info@synergyflowconsult.com or write to our offices in Sydney or Singapore.

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1. About Us and How to Reach Us

 

Synergy Flow Consult operates through two legal entities. In Australia and New Zealand, we operate as Synergy Flow Consult Pty Ltd, based at Level 36, Gateway, 1 Macquarie Place, Sydney, NSW 2000. In Singapore and the rest of the world, we operate as Synergy Flow Consult Pte Ltd, based at 160 Robinson Road, #14-04 SBF Center. Both entities follow the same privacy principles set out in this policy. You can contact either office, or use our main email address, if you wish to discuss any privacy concerns.

 

2. What Personal Information We Collect

 

We collect personal information when you engage with us online or during the delivery of our services. If you submit a message through our website, we collect your first name, last name, email address, phone number, and any information you include in your message.

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When we work with clients, we may receive information such as employee names, work contact details, system credentials including passwords or API keys, and internal business or operational information. Some of this may contain personal information.

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We may also collect technical information automatically when our website is used, such as IP address, device details, browser information, and interactions with pages. If we introduce analytics or cookies in the future, we will update this policy or provide a notice on the website. If you interact with our marketing or LinkedIn activities, we may collect your contact details and company information.

 

3. How We Collect Information

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Most information is provided directly by you when you contact us, submit an enquiry, or work with us on a project. We may also collect information through automated website technologies if analytics or tracking tools are enabled. Information may also come from clients who share it with us to support project delivery. In some cases, third-party service providers that support our business may supply information needed for operational purposes.

4. How We Use Information

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We use personal information to respond to enquiries, prepare proposals, and deliver our consulting, integration, and managed services. Information also helps us manage our internal records, improve our website, and support the smooth running of our business.

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If we introduce marketing in the future, we may use information to contact you about our services or share updates or events. You can opt out of such communication at any time. We may also use information to comply with legal, regulatory, or governance requirements.

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5. Who We Share Information With

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Personal information may be shared with employees, consultants, and delivery partners of Synergy Flow Consult. Because we operate a globally distributed delivery model, team members in Australia, Singapore, India, Europe, North America, or other regions may access information when required for project delivery or support.

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We also use third-party service providers such as email platforms, file storage systems, project management tools, cloud hosting services, and time-tracking tools. These providers support our operations and may process personal information on our behalf. Where appropriate, we may use AI tools such as ChatGPT for controlled internal use. We only share information where it is necessary and where confidentiality and security standards are upheld.

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We may disclose information if required by law or by a lawful request from public authorities.

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6. International Transfers

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Because our team and subcontractors are based in multiple regions, personal information may be transferred or accessed internationally. When this occurs, we apply reasonable safeguards under both Australian and Singaporean privacy laws to protect the information.

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7. How We Protect Information

 

We take reasonable steps to secure personal information. These include access controls, secure systems, and limiting access to individuals who need the information to do their work. We use reputable cloud and software providers and keep our internal systems under regular review. However, no security measure can completely eliminate risk.

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8. How Long We Keep Information

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We keep personal information for as long as needed for business, operational, or legal purposes. You may ask us to delete your information at any time. If we have no legal or contractual reason to keep it, we will delete or anonymise the information. We do not commit to fixed retention periods unless required by law.

9. Your Rights

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Depending on your location, you may have the right to access the personal information we hold about you, request corrections, withdraw consent for certain uses such as marketing, or request deletion. You may also make a complaint about how we handle your information. All requests can be sent to info@synergyflowconsult.com. We will respond in line with the laws that apply to your region.

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10. How We Handle Data Breaches

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If a data breach occurs, we will follow a structured response. We will identify the issue, contain the breach, assess any possible harm, notify affected individuals and regulators if required, take corrective actions, and record the incident. This approach aligns with the Australian Privacy Act and the Singapore Personal Data Protection Act.

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11. Cookies and Website Tracking

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Our website may use cookies or analytics tools now or in the future. If this happens, we will update this policy or provide an on-site notice to explain what information is collected and how it is used.

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12. Governing Law

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The law that applies to this policy depends on where you are located when your information is collected. If you are in Australia or New Zealand, this policy is governed by the laws of New South Wales, Australia. If you are in any other region, the policy is governed by the laws of Singapore. Any disputes will be resolved in the courts of the relevant jurisdiction.

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13. Changes to This Policy

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We may update this policy from time to time. The most recent version will always be available on our website. By continuing to use our website or services, you accept the terms of the most up-to-date version.